1. Information we receive
We may receive information you provide directly, such as your name, email address, support messages, and information needed to verify access to Reference Editor. Purchase and payment information is processed by our commerce provider. We do not receive or store your full payment-card details.
2. Information generated through use
When access is verified or the service is used, limited technical information may be processed to operate the service, prevent misuse, enforce device limits, diagnose errors, and maintain security. This can include device or installation identifiers, timestamps, basic request information, and license status.
3. Video files and project content
Your footage, reference links, transcripts, and editing outputs are used to complete the editing workflow you request. Do not submit content you do not have the right to use. Third-party platforms and tools involved in processing may handle content under their own terms and privacy policies.
4. How information is used
We use information to provide access, operate and improve the product, respond to support, prevent fraud or unauthorized sharing, comply with law, and communicate important service information.
5. Sharing
Information may be shared with service providers that help us sell, license, host, secure, and support Reference Editor. We may also disclose information when required by law or necessary to protect rights, safety, and the integrity of the service.
6. Retention and security
Information is kept only as long as reasonably necessary for the purposes described here, subject to legal and operational requirements. We use reasonable safeguards, but no online system can guarantee absolute security.
7. Your choices
You may request access, correction, or deletion of personal information, subject to applicable law and information we must retain for security, transactions, or legal obligations.
8. Contact
Questions about this policy can be sent to info@referenceeditor.online.