Before requesting a refund
If you have trouble installing, activating, or using Reference Editor, contact us first. Many access and setup problems can be resolved through support.
Refund requests
Refund eligibility is determined by the purchase terms displayed at checkout, the commerce platform’s applicable rules, and consumer law that applies to the transaction. Unless a specific guarantee is displayed at purchase, submitting a request does not automatically guarantee approval.
Information to include
Email info@referenceeditor.online from the address connected to your purchase. Include your order details, the reason for the request, and a clear description of any issue you experienced. Do not send full card details.
Abuse and unauthorized use
A refund may be declined where there is evidence of fraud, substantial use followed by an abusive request, unauthorized sharing, license circumvention, resale, redistribution, or another violation of the Terms of Use, subject to applicable law.
Approved refunds
Approved refunds are returned through the original payment method by the commerce provider. Processing time depends on that provider and your financial institution.